Where Do All the Calls Go?

Telephone concierges for superior suite guests Rechilda Orca (left) and Sara Ann Leutner.

Have you ever wondered when you dial from your stateroom phone or from any public venue on the ship where the calls go and who is on the other end?

The service professionals of the guest relations team at the Front Office answer guest questions and so much more. Behind the Front Office is where the heart of it all takes place. The telephone operator in the 24/7 Front Office manages all calls from 1,052 guest staterooms, including all 911 emergency calls and emergency buttons located in public venues all over the ship.